Connecting Care to You - Acumen Care Services is a unique and forward-thinking care provider set up by dedicated and passionate care professionals. Acumen Care Services strive to deliver the highest quality service within the health and social care sector. We work with services across Wales and South West England providing a quality, reliable service that encompasses service requirements whilst ensuring our employees receive the support needed to carry out their roles safely and effectively.

Acumen Care Services prides itself on customer and employee relationships being maintained to the highest of standards. At Acumen Care Services, we have a dedicated team working together with our customers and employees all day, every day. We ensure we are contactable throughout the night and on weekends so you can receive the support required to ensure your service needs are met. The management, administration, recruitment, and training teams are comprised of individuals with ample experience of working within the health and social care sector, from registered nurses through to service managers and support workers.

Our Commitment to You

We are committed to ensuring we deliver an exceptional service and meet the demands of our customer; we can promise that our on-boarding process is streamlined against your requirements and training needs.

Our journey

Our journey began in November 2017, with two owners who had a vision. Today we are a sector leading specialist with 300 staff and a customer base across Wales and Southwest England.

Acumen Care Services Timeline... (so far)

2017
Acumen Care Education is founded
2018
1000 Hours of care are delivered in Wales by 50 members of staff
2019
New premesis and office team expansion
2020
3000 hours of care are delivered by 100 staff members in Wales
2022
6000 hours of care are delivered by 200 staff members in Wales
2023
We are expanding our care services into numerous care homes in England
Previous
Next

Our Mission & Purpose

Making a difference in care and uphold the values and interest of the individuals who utilise our services whilst we achieve our objective to become an employer of choice, a provider of choice and continue our mission to grow across Wales and England.

Our purpose as a group of companies is to enhance the support provided to those who require care.

Our Objectives

To become an employer of choice.

To become an agency of choice.

To continue to grow within Wales and England and uphold the identity we have established.

Our Values

Committed

We are committed to ensuring we adhere to our mission, purpose, and commitment to employees and customers alike and embedding our values and behaviors in all that we do. 

Quality

We provide outstanding services to our customers by understanding their needs and working collaboratively, truly treating them as partners.

Integrity

We uphold the highest standard of integrity in all that we do.

Innovation

We strive to be innovative in our approach to provide the highest quality of care and support to our partners. Pushing boundaries to provide better care.

Our Behaviours

Passion

We are passionate in everything we do; we want to make a difference to our partners.

Quality

We provide outstanding services to our customers by understanding their needs and working collaboratively, truly treating them as partners.

Embracing differences

We embrace differences in people, customers, and partners we work and interact with.

Integrity

We uphold the highest standard of integrity in all that we do.

Innovation

We strive to be innovative in our approach to provide the highest quality of care and support to our partners. Pushing boundaries to provide better care.

Respect

We value our people, encourage their development, and reward their performance.

Caring

To be the best, we treat everyone with respect and dignity but most of all treat everyone with the same level of empathy and champion a caring approach.

Supportive

We are friendly and inclusive. We support each other and follow an open-door policy.

Drive

We are flexible, energetic and strive to exceed expectations.

Passionate

We are passionate in everything we do; we want to make a difference to our partners.

Embrace Differences

We embrace differences in people, customers, and partners we work and interact with.

Respect for People

We value our people, encourage their development, and reward their performance.